Digital Collaboration Ecosystem
“Connect, collaborate, innovate: Your digital workspace.”
Our Digital Collaboration Ecosystem service integrates advanced collaboration tools to enhance communication and teamwork across your organization. By creating a seamless digital environment, we empower your teams to collaborate effectively, streamline workflows, and drive innovation, whether working remotely or on-site.
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Case Study
Digital Workplace Overhaul for a Global Marketing Firm
Customer Challenges:
A global marketing firm faced challenges in collaboration due to siloed communication tools, leading to inefficiencies in project management, especially for remote workers. Employees found it difficult to access files and tools consistently, slowing down work execution.
Solution Delivered:
CESREI implemented Microsoft 365 to centralize communication and collaboration tools, integrating Teams for messaging and video conferencing, and SharePoint for document management. Workflow automation was introduced using Power Automate to streamline repetitive tasks such as approvals and document routing. End-user training and a change management program were rolled out to help employees adapt.
Results/Outcomes:
The firm saw a 35% improvement in collaboration efficiency, particularly for remote teams, who could now access the tools and documents from any location. Project timelines were reduced by 20%, thanks to the workflow automation that streamlined internal approvals and document sharing.
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Case Study
Mobile Workforce Enablement for a Field Service Company
Customer Challenges:
A field service company needed to equip its field technicians with secure, mobile access to customer information, job orders, and service history. The company’s existing system required technicians to return to the office to update records, causing delays in service resolution.
Solution Delivered:
CESREI implemented a Mobile Device Management (MDM) solution using Microsoft Intune, enabling secure mobile access to the company’s CRM and service management software. The solution supported a BYOD policy, ensuring security on both company-owned and personal devices. Endpoint security measures, including data encryption and mobile VPN, were put in place to protect sensitive customer data.
Results/Outcomes:
The company experienced a 50% reduction in administrative work as technicians could update records on-site, improving service turnaround times by 40%. The BYOD policy helped the company reduce hardware costs, while robust security controls ensured no data breaches occurred, improving overall compliance.
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Case Study
Unified Identity for a Financial Institution
Customer Challenges:
A financial institution was struggling with managing user access to a growing number of cloud-based and on-premises applications. Employees needed to log in separately for each system, which led to password fatigue and an increased risk of security breaches. There was also no clear governance over access controls.
Solution Delivered:
CESREI implemented Single Sign-On (SSO) using Azure Active Directory, enabling seamless access to all applications with a single login. Multi-Factor Authentication (MFA) was also deployed to enhance security for access to sensitive systems. Additionally, identity governance tools were implemented to automate provisioning and de-provisioning based on user roles.
Results/Outcomes:
The financial institution reduced password-related support tickets by 75% and significantly improved security by enforcing MFA across critical applications. The identity governance solution ensured that access rights were automatically updated when employees changed roles, reducing the risk of unauthorized access by 60%.
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Case Study
Hybrid AD Management for a Healthcare Provider
Customer Challenges:
A healthcare provider was managing an on-premises Active Directory for its internal systems while adopting cloud applications, leading to a fragmented identity management experience. Users needed separate credentials for on-prem systems and cloud services, causing confusion and inefficiency. Additionally, there were concerns about maintaining data security and compliance across the hybrid environment.
Solution Delivered:
CESREI integrated the on-prem Active Directory with Azure Active Directory to create a hybrid identity solution, allowing users to access both on-prem and cloud applications with a single set of credentials. Conditional access policies were implemented to control access based on location, device, and risk factors. CESREI also set up backup and recovery protocols for AD to ensure business continuity.
Results/Outcomes:
The healthcare provider streamlined user authentication, reducing login issues by 80% and improving user productivity. With conditional access policies in place, the organization significantly reduced unauthorized access attempts. The hybrid identity solution ensured compliance with data protection regulations and improved security across both cloud and on-prem environments.